Collection and Use of Information
Four Seasons collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address, contact phone numbers and credit card number.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them.

Disclosure of Information
Four Seasons will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Four Seasons sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Offline Payment
If you are still uncomfortable purchasing online at fourseasons.com.hk, that's fine. You can call our experienced sales team between 9AM and 7PM on (852) 2792 2890 to arrange delivery. Alternatively you can fax your order, together with payment details, to (852) 2792 2684.

Anonymity
Four Seasons customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Four Seasons will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Trouble Shooting
If you are having difficulties accessing the site or parts of the site, please send an e-mail to our web support area, providing as many details as possible to ensure a prompt and accurate response.
Our email address: flowers @ fourseasons.com.hk